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MixMeister Express 6 Frequently Asked Questions

Installation, Evaluation, Purchase, or Upgrade

General Problems

How do I install the full version of MixMeister Express?

When you place your order, you will receive links to download MixMeister two different ways: On the order confirmation page and in the confirmation email.

We recommend the web install because it is the fastest way to get MixMeister on your machine. To use the web install, do the following:

1) Click on the link for the web install. When you do you should see this window:

 

Choose Run to start the installation.

If you are using the link from the confirmation email and you don't get this window or get an error, try copying the link directly into the address bar of Internet Explorer.

For example, the download link should look something like this:

https://secure.mixmeister.com/payment/download.asp?fid=40727&dKey=6tKXhl0TDxVJRDGs14CDtkBJhbIixWnde4857gMftV1V98PXJi6

Since this link is more than one line, your email program may cut off part of the link. In your email program, highlight the entire link and select Copy from the Edit menu. Open Internet Explorer, click on the address bar, and select Paste from the Edit menu. Finally, press Enter.

2) After a few seconds, you should see this window:

Click Run to continue the installation.

3) The remainder of the installation is the same as most other applications. Follow the prompts and click Next.

If you have any trouble with the installation, please contact us using the lost keys form.

I need to reinstall the full version of MixMeister Express. How do I do this?

We are more than happy to provide you with another copy of the software you purchased for reinstallation.

If you know your registration key, use the software updates form.

Otherwise, use our lost keys form and we will send you your registration key and download links.

Note that the full version of MixMeister Express is a separate download from the demo version.

How do I upgrade to the latest version?

Customers who purchased MixMeister Express should use our product request form  to receive download links for the latest version.

Customers who purchased MixMeister Express 6 are entitled to upgrade to the latest build at no charge.

Does the CD burning in MixMeister Express support my CD-R or DVD+RW drive?

It probably does. Please check the list of supported CD-R and DVD/RW drives drives to make sure.

I just bought the full version of MixMeister Express. How do I unlock the demo version?

The demo version can't be unlocked or converted into the full version. You need to obtain the full version of MixMeister Express which is a separate download, and not publicly available on our website. Upon placing your order, you should have received download links for the full version of MixMeister Express. Please use our product request form and we'll send you instructions on downloading the software.

How do I get my music into MixMeister Express?

In order to mix music with MixMeister Express, you need to put your music on your computer's hard drive, in a format MixMeister understands. MixMeister supports MP3, WAV, and WMA (without copy protection).

If you have CDs you want to use with MixMeister, the first step is to convert (or rip) your CDs. If you are using Windows XP, you can use the included Windows Media Player for this purpose:

  1. Place one of your music CDs into your computer's CD-ROM drive.
  2. Open Windows Media Player
  3. Press the Copy from CD tab
  4. Click the Copy Music button.
  5. If you are asked if you want copy protection, choose No.
  6. Once the copy is complete, take note of where the music files are. The default is WMA format in the My Music folder.
  7. Open MixMeister Express.
  8. Click the Add Files button and select the folder where you just created the music files.

MixMeister does not directly support the music you buy from the iTunes Music Store or Napster. These files are in a protected format that other applications are not allowed to read. However, if you have ability to burn your music to CD, you can transfer the tracks from CD back to the computer in an unprotected format for use in MixMeister.

When I burn a CD, I get error code 4650. How do I fix this?

This error indicates a buffer underrun. It means that the PC was not able to keep up with the CD writer during the burn process. Open the advanced window in the CD-R window. Try using a speed slower than your drive's maximum speed.

Why do some of the music plots have blank sections 10-seconds in length?

This is MixMeister's way of saying that it could not accurately read the file. While this same file may play just fine in WinAmp, MixMeister is a little more demanding about reliable playback.

Try rebuilding the MP3 file again and reimport it into MixMeister. If the source is not available, try converting the file to WAV format and then back to MP3. You can use Music Match (www.musicmatch.com) for this purpose.

How do I get a good beat mix between these songs?

See also:

In some situations, you may need to switch off the snap-to-beat tool and adjust manually. Try zooming way in to see if the beats really match or not. The track play buttons (on the left edge) are also helpful since they let you hear each song by itself. Use this feature to make sure that the beats in the music match your intro & outro. More specific instructions follow.

Please keep in mind that the tempo boxes control the master tempo. Said another way, they control the tempo of both songs. If you have two songs with beats that aren't lining up, adjusting the tempo control won't help. Try the following:

  1. Zoom all the way in to the start of the outro on the outgoing song.
  2. Use the Play This Track By Itself button to "solo" the outgoing song during the portion where outro begins.
  3. If necessary, adjust the outro range so that it begins exactly on beat one. Since you are having trouble getting it to line up, you will probably need to switch off "snap to beat" and hand tweak the start point. Tip: use the space bar to pause the playback on beat one. Then, slide the outro to the pause position.
  4. Repeat 1-3 for the outro end
  5. Repeat 1-4 for the intro of the incoming song.
  6. Try your mix to see if it is now good.
  7. If you are still getting a bad mix, make sure that the BPMs of both songs are correct. In the playlist, right click on the outgoing track and select "Edit Tag." Play the song and tap on the beat with the left mouse button. If the tap value is more than 5 BPM away from the current value, select OK to use the new value from the mouse. Try your mix again.
  8. If you are still getting a bad mix, try making the mix range shorter. If the underlying music is changing tempo, or if it not electronic music with rigid tempo, you may only be able to do a 1 or 2 measure mix. Try making the mix shorter.

I'm using WMA files and I can't make a good sounding beat mix. What's wrong?

There is a known problem with WMA files that were created with Windows Media Player version 7 and earlier and MusicMatch version 7 and earlier. You may notice that playback is sometimes out of sync by a fraction of a second. MixMeister is unable to play these files accurately based on shortcomings in this version of the WMA file format. This timing inaccuracy is bad enough to make beat mixing infeasible on these tracks.

Please note that MixMeister is not compatible with the WMA "lossless" format, which is available in Windows Media Player 9.

You can avoid this problem in a few different ways:

  • If you have Windows XP and access to the source CD, create a new WMA file. Use Windows Media Player 8 to do this. It is part of Windows XP.
  • Use an MP3 of the same track.
  • Convert the problematic WMA file to WAV or MP3.

How do I transfer my playlist from one machine to another, without having to reset the file location for each song?

On the new machine, make sure that you first import all the relevant songs into the catalog. Then, when you load the playlist, MixMeister will be able to find the appropriate songs without asking.

Why won't MixMeister import my WMA files?

MixMeister can only import WMA files that do not use security features. If you are using Windows Media Player to convert your CDs into WMA files, make sure that switch off the "Protect Content" option. Look in the Tools, Options window in the Copy Music section.

MixMeister may not be able to play WMA files that you purchase online. If these files use security features, MixMeister does not have the ability to read them.

 

If you’re still looking for the answer to your question, check out the MixMeister Community where other MixMeisters share their tricks and give helpful hints. Or contact a support representative using our technical support request form.